Returns & Exchanges

Refunds and Returns

1. In using our site, you acknowledge that second hand items for sale are not in new condition, unless specified otherwise, and may have minor defects and be in an inferior condition compared to the same product in new condition. Special care is taken to display items with a high level of detail, noting any known defects. Please take time to carefully review the photos and read the description of each item that you are interested in and ensure you are happy with the item before committing to a purchase.

2. If you purchase an item through our site that is being sold by one of our selling partners, the sale agreement will be between you and the relevant seller. We do not manufacture, store or inspect any of the items listed by our selling partners on our site. We provide the platform for the sale and receive payments from you on the seller’s behalf however items listed by our selling partners are produced and sold directly by independent sellers not by us. As a result, we do make any warranties about the quality, safety, suitability or legality of any items sold on the site by our selling partners. 

3. In relation to items sold on the site by our selling partners, the seller is liable for any loss suffered as a result of, or in connection with, the item being faulty and/or materially different to its listing description and photos. Subject to clause 41 of our Terms and Conditions, we are in no way responsible or liable for Items sold by our selling partners. Claims related to items you purchase from our selling partners must be brought directly against the seller of the item.

4. You must advise us of any issues with items purchased through our site within 24 hours of your inspection of the item at the seller’s collection premises or, if the item has been shipped to you or delivered by a courier, the time of delivery of the item to you. Any concerns about an item should be brought to our attention by emailing Please include photos and a description of your concern in the email.

5. If, in our opinion, the item is materially different to how it was described on the site, we will work with the seller (where applicable) to arrange for the item to be collected from you and then issue a full or partial refund (as agreed) to your original payment method. You must use all reasonable endeavours to promptly assist us in arranging for the item to be collected from you, at the seller’s cost.

6. If the item is not materially different to how it was described on the site, it is not possible to return the item and obtain a refund simply because it is not fit for the purpose you intended, unless that intention was communicated to us prior to the purchase and we (or the seller) told you that the Item would be fit for that purpose.

7. Deliveries must be received and signed for by you or your representative in person. On receipt of delivery, you (or your representative) must inspect the item promptly. If we do not receive any correspondence from you within 24 hours of delivery occurring, we will assume that you have accepted the item.

Change of mind returns

8. We do not accept change of mind returns. We do not accept cancellation of orders by the seller. All sales are final.