HELP CENTER
General
What is Curated Spaces?
Curated Spaces is a marketplace for beautiful furniture and objects sourced via a network of vintage traders and artisanal makers from across Australia.
Vintage and Second Hand Furniture
I am looking to buy a piece for my home but am unsure of the process. How does it work?
We release new vintage pieces on the website daily. Please make sure to read the listing description to ensure you are comfortable with the condition, dimensions and any other relevant information. For items that can't be shipped, you will receive an email confirmation post-purchase connecting you with the seller to arrange collection. It is the buyer’s responsibility to arrange a convenient pick up day and time either via local pick up or a courier if you are located interstate, within two weeks of purchase. If an item is located interstate, we have a list of couriers that you may wish to use here but you are more than welcome to use a courier of your choice. Some pieces such as lamps or small items are able to be posted via Australia Post - this will be specified in the listing and you can simply pay for shipping at checkout.
When are new items released?
Vintage furniture pieces are released daily on our website and will be previewed on Instagram. Our other collections (such as Bread with Butter and other collaborations / collections) are always available for purchase via the website unless sold out. New collections are announced on Instagram and available for purchase via the website.
I just purchased a vintage item from your website, what happens next?
Thank you so much for shopping with us! You should receive an email connecting you with the seller of your piece to arrange collection or delivery. If you have not heard from the seller within twenty four hours please email us and we will follow up on your behalf. hello@curatedspaces.com.au
I just purchased an item which is located interstate. How do I arrange delivery?
If you require a courier, please refer to our Shipping Page for a list of potential couriers and their contact details. Alternatively, you're more than welcome to use a courier of your choice. You will need to get in touch with the seller to arrange a convenient pick up day and time for the courier to pick up your item.
I just received my item and it is damaged/ not as described in the listing.
If you have received an item that was incorrectly described, damaged or faulty, please get in contact with us via email and provide photographs of the item. The contact email for this is hello@curatedspace.com.au. You must notify us within 24 hours of receiving the item and fully appraise us of the issue.
I just collected my item and it doesn’t work in my space - can I get a refund or credit note?
Unfortunately, we do not offer refunds or store credit for change of mind. Please choose carefully, ask questions before purchasing and measure your space properly. In some cases, we can relist the item for you. Please get in touch with us via email to discuss options.
I love a piece on your website but would like to view it first - am I able to view it in person before purchasing it?
Absolutely, we encourage buying with confidence! If there is a piece in the same location to you, please get in touch with us via email and we will connect you with the seller so that you can arrange a time to view the item. We can only take the item offline if the seller is comfortable with it and an inspection time has been locked in. If you are interstate and unable to view an item in person, we are able to send through videos of the product on request. Just shoot us through an email.
I want to buy multiple items but they are in different locations - how do I arrange this?
The process for buying multiple pieces in different locations is the same as if you have bought just one. We connect you with the seller of each item. Our recommended courier’s can assist with arranging collection and delivery from different areas and can provide a quote accordingly.
I am after a specific item, can you source it for me?
As a small team we aren’t currently set up to offer private sourcing. However, if there is a specific piece you are on the hunt for, please email us and we can keep you in the loop if something similar pops up. We never know what vintage treasures we will find!
Will you get more stock of a specific item?
If the item is a vintage piece, it is most likely a one-off. Whilst we may find similar pieces in the future, we don’t usually have more than one item in stock.
Do you offer styling advice?
As a small team we aren’t currently set up to offer styling advice but are happy to assist where we can. Please get in touch via email and we will see what we can do.
Can I put an item on hold?
We can take items offline upon request and if our seller is happy to do so. This is usually for a maximum of 12 - 24 hours.
Do you offer trade discounts?
We do not offer trade discounts for vintage or second hand pieces but please reach out to us if you would like to make an offer on a specific item.
Can we hire a vintage piece?
Generally, we don’t hire out pieces for photo shoots however please get in touch if you have a certain piece in mind and we can reach out to the seller to see if they are interested. If you don't see information addressing a question you have please send our team an email hello@curatedspaces.com.au
FEARON
Can I customise any item in the Fearon range in terms of size / dimensions?
Yes! All pieces from the Fearon collection can be customised to suit your space and needs. The price will differ depending on these customisations so please get in touch with us so we can get a quote for you. Some customisations may not always be possible, but it is always worth asking the question so we can check.
I want to order an item but I don’t like any of the colours in the official colour chart. Can I choose a different colour?
If you would like a different colour to the options available online, please get in touch with us. We can check if your preferred colour is in stock at the powder coaters. If it is, we are happy for you to have a custom colour but there is a $100 extra charge.
How does shipping / delivery work?
The CHUBs, BIG CHUBs and BLOCK Side Table and WINDOW Table are sent via post and have a standard delivery rate payable at checkout. Bigger items such as the BREEZE Console, HUG bench, CUB and TUB coffee table, YUM table, FLOAT Bed Frame and THIS DESK must be sent via courier. This is arranged by us when your item is complete. We get in touch with you with an official courier quote when your item is ready and confirm you are happy to proceed. If you are happy to go ahead, we will book the job in with the courier and they will be in touch with you directly to confirm a delivery day and time. The courier fee is payable directly to the courier on delivery.
How much will it cost to have my item couriered to me?
The CHUBs, BIG CHUBs and BLOCK Side Table are sent via Shippit and have a standard delivery rate payable at checkout. Bigger items such as the WINDOW Table, BREEZE Console, FLOAT Bed Frame and THIS DESK must be sent via courier. This is arranged by us when your item is complete. We are able to provide a rough estimate depending on the item, your location and access. Please email us for a quote.
I am unsure what colour to order, there are too many choices! Can I order a swatch to see the colour?
We aren’t able to provide colour swatches but you can order them directly from Dulux. https://duluxpowders.com.au/colour/
What custom colours are available?
Any colour from Dulux that isn’t currently listed on our colour chart is considered a custom colour. All colours can be found here: https://duluxpowders.com.au/colour/
I love the range but would like to view it first. Is there anywhere I can view the range before purchasing?
The Fearon range is purely online - there isn’t a store open to the public. Each piece is handmade in Burleigh Heads, QLD. If you are local to Burleigh Heads, you are able to schedule an appointment to view any pieces in the warehouse with the designers Jack and Mark Fearon.
Can I hire a Fearon item(s) for a shoot?
Yes, subject to what is available as each piece is made to order. Please get in touch with us if you would like to hire an item for a shoot via email. We require four weeks notice and collection and drop off will need to be arranged and paid for by you.
Do you ship internationally?
We don’t offer international shipping for the Fearon range but are hoping to in the near future.
Do you offer a trade discount?
We don’t have a trade program but offer a 10% trade discount when five or more pieces are purchased from the range and a 15% discount when more than ten or more items are purchased from the range.
What is the current lead time?
Each piece is made to order with an eight to ten week lead time. We will be in touch as soon as your item is ready for postage or collection via a courier.
Is the Fearon range suitable for outdoor use?
Yes, the Fearon range is built to last and suitable for outdoor as well as indoor use.
Can I change my mind about the colour choice after purchase?
Yes, up to a certain point. If you decide to change the colour, please get in touch with us via email and we can check if this is possible. If it hasn’t yet been sent to the powder coaters for coating, this is generally okay.
How durable are the pieces?
All items in the Fearon collection are designed to be suitable for indoor or outdoor use. The aluminium frames are strong and built to last. The powder coat finish is susceptible to scratches or wear much in the same way timber or stone is. To protect your item from scratches, avoid dragging items across the surface such as bowls, cups and vases.
What is the space between bed slats for the FLOAT?
The space between the slats is 200mm. This can be customised at an extra charge.